首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
Read the letter from Ms. Xiao Hua. The Manager Big Hotel Dear Sir, I stayed at your hotel last week and was satisfied with the
Read the letter from Ms. Xiao Hua. The Manager Big Hotel Dear Sir, I stayed at your hotel last week and was satisfied with the
admin
2013-12-18
57
问题
Read the letter from Ms. Xiao Hua.
The Manager
Big Hotel
Dear Sir,
I stayed at your hotel last week and was satisfied with the service. However, I have checked the bill again and found that you have charged me too much. I paid $ 1000 for 5 nights, but I think it should be $ 850. I would be grateful if you could send me a check for the difference — $ 150.
Yours faithfully,
Xiao Hua
Write a reply to Ms Xiao Hua:
apologizing.
explaining how the mistake was made.
confirm you will send the check.
offering a special discount for her next stay.
Write about 60-80 words.
选项
答案
Dear Ms. Hua, I received the letter in which you stated that we have overcharged you. The mistake was made by Lily, a new staff, who was not yet familiar with her job. You will receive a check for $ 150 within 2 days. Also, we offer you a 30% discount for your next stay at our hotel. I apologize for this matter. Yours sincerely, Ding Yu
解析
本文是对商务信件的考查,内容要求是根据顾客对酒店收费不满的来信,写一封回复信。内容方面,主要有:对误收费表示歉意,解释错误发生的原因,强调一定退回多收的数目,如果下次入住,还能提供特殊的折扣。文章的格式要按照商务信函的格式要求,因回信属于道歉信,所以语气要礼貌谦虚,措辞要得体。
转载请注明原文地址:https://www.kaotiyun.com/show/vpEO777K
本试题收录于:
BEC初级写作题库BEC商务英语分类
0
BEC初级写作
BEC商务英语
相关试题推荐
—Lookatthestatementsandthecompanynewsreportsbelow.—Whichnewsreport(A,B,CorD)doeseachstatement1-7referto?
ThetrademarkCoca-Colawasoriginallycoinedby______.Allofthefollowingwerethecompany’ssuccessfulexamplesofadverti
—Readthetextaboutcustomercar.—Inmostofthelines34-35thereisoneextraword.Oneortwolines,however,arecorrect.
Ecuador’senergyandminesministrywillreceivepre-qualificationdocumentsfromcompaniesinterestedinbiddingonservicesco
Thecompanies’lastfilmtogether,"TheCars",isslatedforreleasein2005.ArgentinesoftwaredeveloperInterSoftexpects
WaltDisneyCo.’spresidentsaidWednesdayofadealbetweenitand【S1】______PixarAnimationStudioswhichisn’
ThestrongactionTuesdayintheusuallystodgyoldindustrialgroupssuchassteel,miningandfarmwhenequipmentprompteda
ThestrongactionTuesdayintheusuallystodgyoldindustrialgroupssuchassteel,miningandfarmwhenequipmentprompteda
There’sagreat【C1】______ofFriendswhereChandlerandRossgotoa【C2】______,basicallygetoverchargedand【C3】______to"
•Readthejobadvertisementbelow.•Inmostofthelines34-45,thereisoneextraword.Itiseithergrammaticallyincorrector
随机试题
坏账损失报告书是一种用来批准将某些应收款项注销作为坏账的,仅在单位内部使用的凭证。在坏账损失报告书中,应特别注明()
病毒性心肌炎的临床表现是
呼吸系统的组成,正确的描述是
慢性心力衰竭症状急性加重的最常见诱因是
根据七情内伤治病的理论,惊可导致()。
期货公司申请金融期货结算业务资格,要求结算和风险管理部门或者岗位负责人具有担任期货公司交易、结算或者风险管理部门或者岗位负责人()年以上经历。
促进个体发展从潜在的可能状态转向现实状态的决定性因素是()。
实验员:试管:器具
【B1】【B4】
关于国务院的职权范围,下列表述不正确的是()
最新回复
(
0
)