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Read the letter from Ms. Xiao Hua. The Manager Big Hotel Dear Sir, I stayed at your hotel last week and was satisfied with the
Read the letter from Ms. Xiao Hua. The Manager Big Hotel Dear Sir, I stayed at your hotel last week and was satisfied with the
admin
2013-12-18
56
问题
Read the letter from Ms. Xiao Hua.
The Manager
Big Hotel
Dear Sir,
I stayed at your hotel last week and was satisfied with the service. However, I have checked the bill again and found that you have charged me too much. I paid $ 1000 for 5 nights, but I think it should be $ 850. I would be grateful if you could send me a check for the difference — $ 150.
Yours faithfully,
Xiao Hua
Write a reply to Ms Xiao Hua:
apologizing.
explaining how the mistake was made.
confirm you will send the check.
offering a special discount for her next stay.
Write about 60-80 words.
选项
答案
Dear Ms. Hua, I received the letter in which you stated that we have overcharged you. The mistake was made by Lily, a new staff, who was not yet familiar with her job. You will receive a check for $ 150 within 2 days. Also, we offer you a 30% discount for your next stay at our hotel. I apologize for this matter. Yours sincerely, Ding Yu
解析
本文是对商务信件的考查,内容要求是根据顾客对酒店收费不满的来信,写一封回复信。内容方面,主要有:对误收费表示歉意,解释错误发生的原因,强调一定退回多收的数目,如果下次入住,还能提供特殊的折扣。文章的格式要按照商务信函的格式要求,因回信属于道歉信,所以语气要礼貌谦虚,措辞要得体。
转载请注明原文地址:https://www.kaotiyun.com/show/vpEO777K
本试题收录于:
BEC初级写作题库BEC商务英语分类
0
BEC初级写作
BEC商务英语
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