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  3. Suppose that you bought a refrigerator but later found a worrying problem. Write a letter of complaint to describe the matter an

Suppose that you bought a refrigerator but later found a worrying problem. Write a letter of complaint to describe the matter an

admin2011-03-01  82
问题    Suppose that you bought a refrigerator but later found a worrying problem. Write a letter of complaint to describe the matter and require settlement. You should write approximately 100 words. Do not sign your own name at the end of your letter, using "Wang Xia" instead. You do not need to write the address.
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答案Dear Sir, We bought a refrigerator from your department store last week, but it is a great pity that we find there is something wrong with the refrigeration facilities. After using it for several days, we found that food stored in the refrigerating compartment went bad quickly. When we finally decided to take the temperature in it, we were surprised to find it was around 15℃, far from the standard temperature range from 0℃ to 9℃. This problem has affected our normal life. Would you please let me know whether or not you can send a repairman as soon as possible? I hope that my problem will get your kind consideration. Yours faithfully, Wang Xia
解析    投诉信的书写格式与一般信笺格式相同。其内容一般包括：
1．交代投诉内容，表明本信的目的和要求；
2．说明情况，讲清利害，分析利弊。告诉对方你因此受到的伤害或不便，提出解决问题的建
议，表明希望如何处理。
3．表达希望问题得到迅速恰当解决的强烈愿望。希望尽快得到满意的答复。
常用套语有：
- I am writing to you to complain about ....
- I am writing to express my dissatisfaction with/at ....
- I am totally/completely disappointed/upset to find ....
- I beg to call your attention to the fact that ....
- My experience in ... on ... (date) shocked me. I can hardly put up with it.
- There are some problems with the ... that I wish to bring to attention. For one thing, there is .... For another, ....
- To improve the situation/solve the above problem, it is advisable for you to take the following measures: ....
- I look forward to a day when we could really enjoy a more efficient service.
- I hope that the above situation will be improved as soon as possible.
- If it is not properly settled, I would ask you to give my money back, or I would complain to the Consumer’ Association.
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