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  3. Ten years ago, I got a call from a reporter at a big-city daily paper. "I’m writing a story on communication skills," she said.

Ten years ago, I got a call from a reporter at a big-city daily paper. "I’m writing a story on communication skills," she said.

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问题     Ten years ago, I got a call from a reporter at a big-city daily paper. "I’m writing a story on communication skills," she said. "Are communication skills important in business?" I assumed I had misheard her question, and after she repeated it for me I still didn’t know how to respond. Are communication skills important? "Er, they are very important," I managed to squeak out. My brain said: Are breathing skills important? The reporter explained: "The people I’ve spoken with so far have been mixed on the subject."
    Ten years ago, we were trapped even deeper in the Age of Left-Brain Business. We were way into Six Sigma and Iso 9000 and spreadsheets and regulations and policies. We thought we could line-item budget our way to greatness, create shareholder value by tracking our employees’ every keystroke, and employ a dress-code policy to win in the marketplace. And lots of us believed that order and uniformity could save the world—the business world, anyway. We had to go pretty far down that path before we caught onto the limits of process, technology, and linear thinking.
    The right brain is coming back into style in the business world, and not a moment too soon. Smart salespeople say, "We’ve got compelling story that accords with our customer’s values and history." Strong leaders say, "We’re creating a context for our team members that weaves their passions into ours." Consultants get big money for providing perspective on the "user experience." That’s not a linear, analytical process. These days, we’re talking about emotion again, and context and meaning. Thank goodness we are. I was about to choke on the death-by-spreadsheet diet, and I wasn’t the only one.
    Job seekers get great jobs today by avoiding the Black Hole of Keyword-Searching and going straight to a human decision-maker to share a story that links the job seeker’s powerful history with the decisionmaker’s present pain. Leadership teams spend their off-site weekends talking about not the next 400 strategic initiatives on somebody’s list but rather a story-type road map to keep the troops philosophically on board while they take the next hill.
    The right brain’s return is coming just at the right time, when employees are sick of not only their jobs but also the cynical, hypocritical, and obsessively left-brain behaviors they see all around them in corporate life. Smart employers will grab this opportunity to lose the three-inch-thick policy manuals and enforcement mentality. There’s no leverage in those, no spark, and no aha. We’ve seen where the left-brain mentality has gotten us: to the land of spreadsheets, with PowerPoints and burned-out shells where our workforce used to be.
The author believes that communication skills are ________.
选项 A、doubtlessly significant
B、to some extent important
C、inferior to breathing skills
D、a concern of the left-brain age
答案A
解析 根据题干中的关键词communication skills可定位到文章第一段。该段讲到当作者被问到“交流技巧在商界里重要吗?”这个问题时，他刚开始反应不过来，assumed I had misheard等词表示出答案显而易见得甚至让作者产生了是否自己听错的错觉。当说完“嗯，它们很重要”后，他的脑海冒出另一个问题“呼吸技巧重要吗?”可见，作者认为交流技巧和呼吸一样，是至关重要的，因此选A项。作者在文中认为交流技巧就像呼吸技巧那般重要，B项在重要性的表述上有所保留(to some extent)，与文中意思相矛盾。作者只是拿呼吸技巧打比方，说明交流技巧的重要性，并没有实际比较哪个更重要，故C项错误。D项内容在第一段并未提及，而且根据下文内容可知，交流技巧是“右脑”时代注重的东西，故排除D项。
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