How does the woman start her speech?

O.K., I’m going to hand out your training packet which will give you sample scripts and show you how to deal with specific situations. The most important part about your job is to be polite, speak clearly, and assure the people you’re calling that you’re calling to perform a survey, not to sell them something. Most people get upset when they speak with telemarketers; however, they are more likely to stay on the line if you explain that you are taking a survey. Now, before we begin, I want you all to listen to this call. Take notes because I want to know how you would have handled the situation.