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  3. The Henn Na Hotel in Japan, which from 2015 has employed almost 250 robots to meet guests’ needs, is cutting back on automat

The Henn Na Hotel in Japan, which from 2015 has employed almost 250 robots to meet guests’ needs, is cutting back on automat

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问题    The Henn Na Hotel in Japan, which from 2015 has employed almost
   250 robots to meet guests’ needs, is cutting back on automation after its
   experiment failed to reduce costs or workload for employees. The hotel
   will reduce its robotic workforce by more than half and turn to more 【S1】______
   traditional human-provided services for guests, though it will maintain the 【S2】______
   number of robots in areas where it found them to be effective and
   efficiently. Its change of direction can offer lessons for companies that are 【S3】______
   pursuing robotic solutions for customer service roles.
   The hotel utilized host of robots including in-room voice assistants 【S4】______
   and a robotic concierge. It also put robots to work behind the scenes to
   complete tasks such as, sorting and transporting luggages. While robots 【S5】______
   moving luggage into and out of storage containers or around the hotel has
   been proven to be useful, most of the other deployments have not, for a 【S6】______
   variety of reasons.
   Foremost among these is the growing obsolescence of some of these
   robots, with units like the in-room assistants leaving customers frustrating 【S7】______
   with their experience.
   In other instances, robots didn’t actually eliminate the need for
   workers, such as at the check-in desk, where robots designed to look like
   dinosaurs greeted guests and still needed humans to make copies of 【S8】______
   passports, for example. Most consumers are still uncomfortable to robots 【S9】______
   when they need to communicate with the machines face to face. Instead,
   robots should be developed for tasks which they work alongside trained 【S10】______
   employees and are likely to have the most meaningful impact—after all
   they are not good enough to replace all human work at present.
【S7】
选项
答案frustrating一frustrated
解析 非谓语动词错误。本句意为“这些问题中最突出的要数部分机器人越来越陈旧过时，例如房内机器人助手会让顾客对他们的体验感到很沮丧。”此处是“leave+宾语+宾语补足语”结构，现在分词和过去分词均可作宾语补足语，区别在于：现在分词形式的宾语补足语主要用于说明事物，表示事物的性质或特征，而过去分词形式的宾语补足语通常用于说明人，描述人的主观感受。此处讲的是顾客感到“很沮丧”，故应用过去分词形式，将frustrating改为frustrated。
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