首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
Why is every company so much interested in the process of customer satisfaction? The answer is rather simple—the customer purcha
Why is every company so much interested in the process of customer satisfaction? The answer is rather simple—the customer purcha
admin
2013-10-11
85
问题
Why is every company so much interested in the process of customer satisfaction? The answer is rather simple—the customer purchases the good or in other words gives monetary【C1】______ of the good he chooses. The more customers purchase—the better is for the company, as its capital growth.【C2】______the growth of the number of customers is【C3】______for each company.
As the level of satisfaction【C4】______from customer to customer, it is important for each company to have specific components of customer satisfaction in order to【C5】______ a mass satisfaction result. Proper components are the【C6】______of customers purchasing from a company and【C7】______ their purchase decision over again, as customer satisfaction and loyalty are the direct reflections of the brand loyalty factors, certain emotional【C8】______ or other external reasons. Measuring the level of customer’s satisfaction is rather hard and the results may be sufficiently【C9】______. Customer satisfaction constantly needs a target to be aimed at,【C10】______the " requirements " of the contemporary customer change from day to day.
【C11】______the "satisfaction" information is obtained by the means of either telephone or an Internet-survey. It【C12】______be noted that these two ways of obtaining information are the major marketing prediction【C13】______. Such surveys are rather accurate and reveal the customer loyalty of each【C14】______ company. Customer satisfaction measurements help the companies build their customer-strategies based on the strengths and the weak spots of each good that【C15】______it from obtaining high level of customer’s satisfaction and loyalty.【C16】______of the customer’s loyally revealed on the early stages of satisfaction measurements helps to【C17】______a good to a more corresponding market position.【C18】______ customer’s loyalty has one other important element【C19】______ is the knowledge of what customers think about the brand, the brand’s specific product and results【C20】______a correct marketing strategy decision-making.
【C17】
选项
A、remove
B、retain
C、replace
D、release
答案
C
解析
动词辨析题。句意同上。了解商品的弱点,知道客户对某一商品忠诚度为何不高,目的当然是让商品更贴近市场需求,或“替换”成能满足市场需求的产品,故replace符合文意。remove“消除”和retain“保留”均不符合后文的to a more corresponding market position,易排除;release表示“发布,上市”,一般用于新产品,而不是在发现问题后对已有产品进行修正,因此排除。
转载请注明原文地址:https://www.kaotiyun.com/show/PsGK777K
0
专业英语四级
相关试题推荐
Forthepasttwoyears,Ihavebeenworkingonstudents’evaluationofclassroomteaching.Ihavekeptarecordofinformalconv
Whatistheconversationmainlyabout?
IstillrememberthedayIfirstmether,she_______.
Manystudentsownacompanybeforetheirgraduation.What’syouropiniononthisphenomenon?WriteonANSWERSHEETTWOacomp
Severalofhisproposalsaboutreformsinthecompanysimplydon’tholdwater.Theunderlinedpartmeans______.
Accordingtotheconversation,whatisoneproblemwitharmexercises?
Whatcausesasorethroat?Manythingscancauseasorethroat.Thesecausesincludeinfectionswithvirusesorbacteriaand
Shouldgovernmentsspendmoremoneyonimprovingroadsandhighways,orshouldgovernmentsspendmoremoneyonimprovingpublic
Whatistherelationshipbetweenthetwospeakers?
Wecanlearnfromtheresultofthepollthatcustomersspend
随机试题
体格检查大量腹水与巨大卵巢囊肿正确的是
腰痛之虚者治疗以( )。
房地产转让合同签订后90日内,当事人应向房地产所在地的()管理部门申报成交价格。
以下情况,不能表明发行可转换公司债券的上市公司的财务状况应当良好的是()。
某技术改造项目有四个互斥方案,其投资额和年净收益额如下表所示。若采用投资回收期法,标准投资回收期Tn=6年,则最佳方案应为()。
在我国,课程的文本具体表现为课程计划、______、教科书。
从学习者的角度出发,将课程与学习者个人经验相结合,强调学习者作为学习的主体,这种课程观是将课程作为()来理解。
下列对世界银行的论述不正确的是()。
若有定义:doublea=22;inti=0,k=18;,则不符合C语言规定的赋值语句是( )
Hebrakedhardand______avoidedaparkedvan.
最新回复
(
0
)