首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
The phone rings at work. You pick it up and the caller【61】into a complaint: "I asked for a catalogue three weeks ago and I still
The phone rings at work. You pick it up and the caller【61】into a complaint: "I asked for a catalogue three weeks ago and I still
admin
2013-01-25
60
问题
The phone rings at work. You pick it up and the caller【61】into a complaint: "I asked for a catalogue three weeks ago and I still don’t have it! What kind of【62】are you running, anyway?"
Don’t【63】explaining that half the staff is out with【64】flu. Well intentioned though they may be, such explanations usually add to the complainer’s【65】because they come across as excuses.【66】the complainer has a【67】gripe, avoid belaboring what went wrong.【68】, agree, apologize and then move on to what can be done about it. Simply【69】: "You’re right. I’m sorry you haven’t received it yet. If I can have your name and address again. I’ll【70】put it in the mail to you today." I recently【71】this approach firsthand. The reception area in my doctor’s office was full. The man across【72】me had already【73】the pile of tattered magazines and was squirming in his seat, looking at his watch every few minutes. Finally he marched to the receptionist’s window and【74】on the glass. "What’s going on?" he demanded【75】, "I had an【76】for three o’ clock!"
"You’re right," said the receptionist, "I’m sorry you’ve had to wait so long. The doctor was held up in surgery. Let me【77】the hospital to see how much longer he’ll be. I【78】your patience."
Telling someone you’re sorry doesn’t mean you’re admitting guilt. It simply acknowledges his frustration and defuses the complaint. Then by taking action and focusing on what【79】be done rather than what hasn’t been done, you【80】a mistake before it ’gets bigger.
选项
A、toward
B、beside
C、before
D、from
答案
D
解析
转载请注明原文地址:https://www.kaotiyun.com/show/CU1O777K
0
考博英语
相关试题推荐
Thediscoveryofnewoil-fieldsinvariouspartsofthecountryfilledthegovernmentwith_____hope.
Therelationshipbetweenformaleducationandeconomicgrowthinpoorcountriesiswidelymisunderstoodbyeconomistsandpoliti
Againstthewishesofmanysmallercountries,Europeis_____astable,ifundesirable,situationlackinganycoherentpolicyoftran
Dogsaresocialanimalsandwithoutpropertraining,theywillbehavelikewildanimals.Theywillspoilyourhouse,destroyyo
The________ofthewordisunknown,butitiscertainlynotfromGreek.
Thephoneringsatwork.Youpickitupandthecaller【61】intoacomplaint:"IaskedforacataloguethreeweeksagoandIstill
Thephoneringsatwork.Youpickitupandthecaller【61】intoacomplaint:"IaskedforacataloguethreeweeksagoandIstill
Thephoneringsatwork.Youpickitupandthecaller【61】intoacomplaint:"IaskedforacataloguethreeweeksagoandIstill
随机试题
施工流水段划分的依据有()。
第一类“流”是实体分配、所有权和促销等构成的从公司到消费者的()
慢性肺心病患者心力衰竭时,一般不需加用利尿药的原因是
具有贮藏血液、调节血量和防止出血作用的是()
《会计基础工作规范》规定,内部会计监督的对象是本单位的()。
行业集中度是衡量市场集中程度的重要指标,它综合反映了()这两个决定市场结构的重要方面。
“水光潋滟晴方好,山色空蒙雨亦奇”,是()赞美西湖雨景的代表诗句。
Reading,likeallwork,hasitsrules.Aperfectknowledgeofafewwritersandafewsubjectsis【R1】______valuablethanasupe
亲子班上5对母子坐成一圈,孩子都挨着自己的母亲就座,问所有孩子均不相邻的概率在以下哪个范围内?()
为什么说鸦片战争是中国近代史的开端?
最新回复
(
0
)