A、He didn’t have a clear idea of the complete service. B、He wanted the best service. C、He just wanted his hair cut the way he li

W: Hi. How can we help you today?
M: Yeah. I’d like to get my hair trimmed a little. Nothing fancy. Just a basic trim.
W: Well, can we interest you in today’s special?
M: Um... No...
W: We’ll shampoo, cut, and style your hair for one unbelievable low price of $9.99. Plus, we’ll give you a clean shave and a back massage to help you relax. Best service in town!
M: Okay, I’ll have the complete service today, but as I said before, I just want to get my hair trimmed. A little off the top and sides. That’s all. I mean, that’s all.
W: No problem. Relax. You’re in good hands. Okay, here we go. So, what do you do for a living?
M: I’m a lawyer, specializing in workplace accidents, and I’m in town for an interview for a new job, and... Hey, what happened to my hair? And what’s left of my hair turned purple. Are you even a licensed beautician?
W: Well, sir. We offer a money-back guarantee on all our work, so if you’re not completely satisfied...
M: Satisfied? I’m anything but satisfied. How in the world am I supposed to go to a job interview looking like this? Forget it. Forget it.
9. What is one service NOT included in the special price at the beauty salon?
10. Why does the man repeatedly say "That’s all"?
11. What does the beautician mean by "You’re in good hands"?
12. Why does the customer go to this beauty salon to improve his appearance?