2. 外语
  3. Opening your drive-thru(不必下车可得到服务的) coffee shop won’t come without challenges. Here are some of them: Space. The new shop will r

Opening your drive-thru(不必下车可得到服务的) coffee shop won’t come without challenges. Here are some of them: Space. The new shop will r

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问题     Opening your drive-thru(不必下车可得到服务的) coffee shop won’t come without challenges. Here are some of them: Space. The new shop will require an area for the drive-thru line. If you have a small, takeout-only space, you can use a line to surround the building. If your existing space also welcomes dine-in guests, you need to consider safety and not blocking your parking lot.
    Competition. Your company can stand out as a local business, but make sure your speed, convenience, and customer service don’t fall short of customers’ expectations.
    Harder to build connection and culture (but not impossible!). Although some business owners fear drive thrus as a cold transaction (交易), you can still ensure your customers get a real connection. Have a question of the day without using common statements like "Nice weather we’re having." Customers love it, and regular customers will be excited to see what the new question of the day is at every visit. You can also have a pay-it-forward(预先捐赠) program, or other ways to promote your brand. Customer service may not look exactly the same as it does in-store.
In order for customers to get a real connection, you are advised to________.
选项 A、give them a big discount every day
B、provide them with a free parking lot
C、offer different types of coffee tastes to them
D、greet them by an unusual question of the day
答案D
解析 细节推断题。由题干中的customers to get a real connection定位到文章第四段第二、三句。定位句提到，你仍然可以确保你的客户获得真正的联系。可以使用不太常见的话语向客户提出一个与当天有关的问题。题干问的是“为了与客户获得真正的联系，建议你做什么?”。D“用一个当天不同寻常的问题问候他们”与定位句意思一致，故为本题答案。文章中未提及A“每天给他们提供一个大幅度的折扣”、B“为他们提供免费的停车场”和C“为他们提供不同类型的咖啡口味”，因此可以排除。
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