A、Rarely. B、Twice a day. C、Occasionally. D、Once a day. B

W: Mr. Smith. I’m afraid I’ve got a complaint about the extra work I’m expected to do.
M: What exactly are your problems, Maria?
W: Well, It’s just that I can’t manage to get through all my marketing work. I just seem to have too many other things to do.
M: Go on.
W: Well, first I often have to type letters for the department managers.
M: You mean outside marketing?
W: Yes. When Sandy and Maggie are busy.
M: I see.
W: And then I sometimes have to type up minutes(会议记录)of meetings, which isn’t really my job at all.
M: Anything else?
W: Well, then there’s the post Paula sorted through it twice a day, but occasionally I’m asked to do it. M: Do you ever have to distribute it?
W: No, rarely. I only do it when Paula’s away or too busy.
M: And how about dictation?
W: Well, that’s not too bad because it’s usually in marketing.
M: OK, I’ll consider your problems.
Question 12 to 14 are based on the conversation you have just heard.
12. Which of the following doesn’t Maria complain about?
13. How often does Paula sort through the mail?
14. Why doesn’t Maria complain about dictation?