首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
I have had just about enough of being treated like a second-class citizen, simply because I happen to be that put-upon member of
I have had just about enough of being treated like a second-class citizen, simply because I happen to be that put-upon member of
admin
2013-01-12
80
问题
I have had just about enough of being treated like a second-class citizen, simply because I happen to be that put-upon member of society — a customer. The more I go into shops and hotels, banks and post offices, railway stations, airports and the like, the more I am convinced the things are being run solely to suit the firm, the system, or the union. There seems to be a deceptive new motto for so-called "service" organizations — Staff Before Service.
How often, for example, have you queued for what seems like hours at the Post Office or the supermarket because there were not enough staff on duty to man all the service grilles or checkout counters? Sure? in these days of high unemployment it must be possible to hire cashiers and counter staff. Yet supermarkets, hinting darkly at higher prices, claim that uncovering all their cash registers at any one time would increase overheads. And the Post Office says we cannot expect all their service grilles to be occupied "at times when demand is low".
It is the same with hotels. Because waiters and kitchen staff must finish when it suits them, dining rooms close earlier or menu choice is cut short. As for us guests, we just have to put up with it. There is also the nonsense of so many friendly hotel night porters having been thrown out of their jobs in the interests of "efficiency" (i. e. profits) and replaced by coin — eating machines which offer everything from lager to laxatives. Not to mention the creeping threat of the tea-making kit in your room: a kettle with a mixed collection of tea bags, plastic milk cartons and lump sugar. Who wants to wake up to a raw teabag? I do not, especially when I am paying for "service".
Can it be stopped, this worsening of service, this growing attitude that the customer is always a nuisance? I angrily hope so because it is happening, sadly, in all walks of life.
Our only hope is to hammer home our anger whenever and wherever we can and, if all else fails, bring back into practice that other, older slogan — Take Our Custom Elsewhere.
Service organizations contend that keeping all checkout counters operated can result in______
选项
A、demands by cashiers for a pay raise.
B、insignificant benefits for the customers.
C、a rise in the coat for providing service.
D、needs to purchase expensive equipment.
答案
C
解析
题干问:“服务性的机构声称说让所有的收银台都开放可能会导致……”。正确选项为C“提供服务的成本增加”,此题定位在文章第2自然段第3句,服务性的机构声称说如果让所有的收银台都开放,可能会造成人员过剩,并会导致价格的上涨。而选项A“收银员要求加工资”,选项B“对于顾客来说没有多少好处”,选项D“需要购买昂贵的设备”在文中都没有提及。
转载请注明原文地址:https://www.kaotiyun.com/show/yp9O777K
0
考博英语
相关试题推荐
Thedegreeofeconomicgrowthisan______ofthelevelofliving.
Oneofthemanytheoriesaboutalcoholismisthelearningandreinforcementtheory,whichexplainsalcoholismbyconsideringalc
ItisincongruousthatthenumberofBritishinstitutionsofferingMBAcoursesshouldhavegrownby254percentduringaperiod
Vitaminsareorganiccompoundsnecessaryinsmallamountsinthedietforthenormalgrowthandmaintenanceoflifeofanimals,
WilliamPenn,thefounderofPennsylvania,______defendedtherightofeverycitizentofreedomofchoiceinreligion.
Aparticularareainwhichassumptionsandvaluesdifferbetweenculturesisthatoffriendship.FriendshipsamongAmericansten
Thefirsttwostagesinthedevelopmentofcivilizedmanwereprobablytheinventionofweaponsandthediscoveryoffire,altho
Justasthebuilderisskilledinthehandlingofhisbricks,______istheexperiencedwriterinthehandlingofhiswords.
Somecultureshavecustomsthat______theclothingfashionsofpeopleincertainsocialclasses.
随机试题
我国常见的民歌体裁有()。
一个栈的初始状态为空。现将元素1,2,3,A,B,C依次入栈,然后再依次出栈,则元素出栈的顺序是
茶叶中水浸出物的测定中,不需要干燥操作的是()。
A.内皮细胞增生B.脏层上皮细胞增生C.壁层上皮细胞增生D.成纤维细胞增生快速进行性肾小球肾炎的主要病理变化是
下列除哪项外,均可引起血清钾增高
甲国加入一项区域贸易协定,并对该协定中的“适用范围延伸条款”提出保留。已是该协定缔约国的乙国表示接受甲国该项保留,而丙国则反对甲同保留。根据《维也纳条约法公约》,下列哪一说法是正确的?()
木材由于其构造不均匀、胀缩变形各方向不同,其变形按从大到小顺序排列应是()。
售后回租业务必须有明确的标的物。从事售后回租业务的金融租赁公司可以接受已设置抵押、权属存在争议或已被司法机关查封、扣押的财产或所有权存在瑕疵的财产作为售后回租业务的租赁物。()
下列主体中,有权制定行政规章的是()。
下列对于税收法律级次的叙述中正确的是()
最新回复
(
0
)