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  3. To: Teresa Buckingham From: Graham Liddle Subject: RE: Faulty Goods Date: April 15 Dear Miss Buckingham, I am extremely sorry

To: Teresa Buckingham From: Graham Liddle Subject: RE: Faulty Goods Date: April 15 Dear Miss Buckingham, I am extremely sorry

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问题 To: Teresa Buckingham
From: Graham Liddle
Subject: RE: Faulty Goods
Date: April 15
Dear Miss Buckingham,
I am extremely sorry to hear about the problems you are having with your new microwave that you purchased from our store. — [ 1 ] — I can assure you that we pride ourselves in providing the highest quality goods and are disappointed that you have received poor service. I am happy that the kettle and blender you bought alongside the microwave are working without problems, and I can only apologize for the inconvenience caused by the faulty microwave.
We, at Redmans, will strive to rectify the problem as soon as possible and are happy to offer you a number of options: We can send out one of the experienced members of our service team to take a look at the device today and hopefully resolve the issue then and there, or we could send a brand-new replacement product directly to your home. — [ 2 ] — Unfortunately, this may take 2 or 3 working days as it will be dispatched from our main depot. If neither of these options is suitable, we will be happy to offer you your money back if you bring the faulty product in to us.
Please let me know what would work best for you. — [3] — I will be available to respond between the hours of 9:00 A. M. and 7:00 P. M. and will do my utmost to resolve the situation. I can assure you that I will pass on your thoughts to the store manager and would like to offer you a discount on your next purchase for your troubles. — [4] —
I look forward to receiving your reply.
Yours sincerely,
Graham Liddle (Redmans Customer Services Team Leader)
What is NOT stated as an option for dealing with the faulty goods?
选项 A、Having a new microwave delivered to the house
B、Having a repairman visit the house to fix the broken microwave
C、Receiving a store credit voucher by e-mail
D、Obtaining a refund at the store
答案C
解析 问没有作为选择项提及的内容，要将选项内容和邮件内容逐一比较、进行排除。在第二段的“We can send out one of the experienced members of our service team”能确认(B)，在“we could send a brand-new replacement product directly to your home”能确认(A)，另外在“we will be happy to offer you your money back if you bring the faculty product in to us”能确认(D)，只是没有提及(C)，故(C)是正确答案。
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