APPLICATION FOR RAILCARD Example Type of Card Required: First Name: Surname: Date of Birth: Permanent Address: Postcode: Telepho

(C=Clerk       S=Stephen)
C:  Central station, Norwich, Annie Lee speaking.  Can I help you?
S: Is that the railway station?
C: Yes.
S: Er... is there a card that you can buy rail tickets and allows you to get discounts on it?
C:  You mean a railcard? Yes, there are various types. There’s the Young Person’s Railcard and the Senior Citizen’s Railcard, for example.
S: Well, I’d like a Young Person’s Railcard, but I’m over 21. Is that OK? Do I still qualify?
C: Yes, you’re eligible from 18 to 25.
S: Great. And how much does it cost?
C: ￡16.
S: OK... and can I get it over the phone?
C: Well, I can take your details and process. it now over the phone, but you’ll need to come in to collect the card.
S: Yeah, that’s fine.
C: OK, so I just need to take down some details. First of all, can I have your name?
S: Stephen Krockers.
C: OK, so first name Stephen... Is that Steven with a ’v’?
S: No, with ’ph’.
C: Right... and can you give me your surname again?
S: That’s Krockers.
C: Crocker with a ’c’?
S: No, I’ll have to spell it for you, K-R-Q-C-K-E-R-S.
C: Right, thank you. Now, you said you were over 21 — can I ask for your exact date of birth, please?
S: Yes, sure. It’s the second of February.
C: Yes.
S: And the year’s 1981.
C: 1981. OK, lovely. So the next thing I need to know is your permanent address.
S: Right, I’d better give you my parents’ address then. I’m probably moving soon.
C: Yes, that’ll be fine.
S: It’s 158, Kingwood Close...
C: Is Kingwood one word or two?
S: One.
C: Right.
S: Norwich.
C: And can you tell me the postcode, please?
S: lt’s NR46JF.
C: NR4 6JS?
S: No, F for Freddie.
C: Right, and the next thing I need is your telephone number.
S: Do you mean my parents’ number?
C: Yes, the number at your permanent address.
S: OK, it’s Norwich 478221
C: And are you living at that address now?
S: No, in term-time I’m in lodgings. But like I said, I might be moving soon.
C: Never mind, just give me the address where you’re staying now.
S: Right, it’s 62, House walk Terrace, Wakefield.
C: And the postcode?
S: WF14NM.
C: Right, that’s fine.