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  3. Questions 1～5 refer to the following e—mail． Why did Ms．Waring fill out the claim form?

Questions 1～5 refer to the following e—mail． Why did Ms．Waring fill out the claim form?

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问题 Questions 1～5 refer to the following e—mail．

Why did Ms．Waring fill out the claim form?
选项 A、She was charged twice for the same order．
B、The seller sent the wrong item．
C、The item she ordered was damaged.
D、She never received the item she ordered.
答案D
解析 在“Claim Details”部分中，清楚写到“…When the item hadn’t arrived by August 5，I called the customer service number listed on the Web site I left a message on the automated recording system but did not receive aresponse…”A、B、C三个选项在原文中均未涉及，故答案为D。
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