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  3. How does the woman feel at the beginning of the conversation?

How does the woman feel at the beginning of the conversation?

admin2012-04-07  56
问题 How does the woman feel at the beginning of the conversation?
M: Customer service. Andney Grant speaking. How may I help you?
W: I can’t believe this is happening. I called and ordered a 32-inch bag last Friday. But today I found that you sent a 24-inch one. I was planning to use that bag during our vacation in Mexico, but it doesn’t seem possible any more because we will take off on Saturday. It’s only two days away. What am I supposed to do?
M: I’m really sorry, madam. I’ll check right away. Would you please tell me your order number?
W: It’s CE2938.
M: Just a minute. I do apologize, madam. There did seem to be a mistake. I’ll have the correct size bag sent to you by overnight mail right away.  It will arrive in time for your Saturday trip.  Again I apologize for any inconvenience caused by our mistake. I promise it won’t happen again.
W: OK. Well. Thank you.
M: Thank you, madam, for choosing Linch’s Mail. I hope you will have a wonderful vacation.
选项 A、Angry.
B、Surprised.
C、Sad.
答案A
解析 本题为推断题。在第一个话轮中，男士表明自己是客户服务处(Customer service)，女士则叙述了自己订购一个32英寸的包、收到的却是一个24英寸的等情况。由常识可知，女士是在投诉(make a complaint)，结合I can’t believe this is happening和常识即可知，只有angry(生气的)一词可以形容此时女士的心情，故答案是[A]。
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