2. 外语
  3. From: Vincent and Chambers To: Chloe Sucre Subject: Confirmation of order Date: October 14 Dear Ms. Sucre, Thank you for pla

From: Vincent and Chambers To: Chloe Sucre Subject: Confirmation of order Date: October 14 Dear Ms. Sucre, Thank you for pla

admin2012-04-26  29
问题 From: Vincent and Chambers
To: Chloe Sucre
Subject: Confirmation of order
Date: October 14
Dear Ms. Sucre,
    Thank you for placing a phone order with Vincent and Chambers. Please check the following information to make sure lhat the details of your order have been recorded correctly.
    - 14 adjustable computer chairs, dark blue upholstery         $26 each
    - 14 wooden computer desks, natural finish                $48 each
    - 3 large filing cabinets, black                       $94 each
    - 3 large bookcases, black                          $76 each
    Total Cost (inclusive of value-added tax and delivery feel      $1,760
    According to Vincent and Chambers policy, bills are directly debited from the client’s account two working days after a confirmation email has been sent. Should you have any inquiries about the details of this bill, please email the Vincenl and Chambers accounts manager, Bob Henderson, at
    bob.h@vincentandchambers.com.
    Regards,
    The Team—Vincent and Chambers
    From: Chloe Sucre
    To: Bob Henderson
    Re: Confirmation of order
    Date: October 15
    Dear Bob,
    I was surprised by the confirmation email I received last night after placing a phone order with your company yesterday. Rather than ordering 14 chairs and desks, I actually only asked for 4 of each. The person who wrote down my order must have misheard me. Accordingly, the bill should be much lower than $1,760. It’s a big relief that I managed to check this before the money was debited from my company account!
    I hope to receive a second confirmation email later today. When you send this to me, would it be possible for you to also itemize the additional costs in the order? For my company’s accounting records, it is important for me to report on the costs of shipping and sales tax separately. I hope this is not too much trouble.
    Thank you,
    Chloe Sucre
What does Ms. Sucre suggest the problem was?
选项 A、An inefficient ordering system
B、An accounting error
C、A simple miscommunication
D、A technical glitch
答案C
解析
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