首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
Listen to the talk on import regulations. For each question 23--30, mark one letter (A, B or C) for the correct answer. After yo
Listen to the talk on import regulations. For each question 23--30, mark one letter (A, B or C) for the correct answer. After yo
admin
2010-08-20
67
问题
Listen to the talk on import regulations.
For each question 23--30, mark one letter (A, B or C) for the correct answer.
After you have listeened once, verplay the recording.
So, if everyone is here, I’ll make a start. Now, as you might know, a few months ago we asked some consultants to take a look at the way we answer the telephone across the group. They telephoned our offices and made enquiries as customers normally would. They recorded information such as how quickly the call was answered, how friendly people were and how efficiently they dealt with the enquiry.
So, I’ll begin with what they found out. Right now, first of all, they found out that on average we answer the phone after four rings, which isn’t bad, but we can still improve on it. Secondly, friendliness. Now, although some offices scored as high as 8 out of 10 for friendliness, the consultants only gave the company as a whole 6 out of 10. Once more, this wasn’t as good as it should be. The consultants said that 7.5 is the minimum we should be aiming for throughout the group. And finally, efficiency. Now here, we did quite well. It seems that the people who normally answer the phone can either deal with enquiries themselves or put the caller through to the right person. However, there were one or two negative points which we still have to work on, such as always remembering to ask the caller’s name before putting them through. So, as you can see, we need to do a lot of work.
Going back to the first point, about the phone ringing four times, everyone will now be responsible for answering the phone after the third ring. This way there is no excuse for keeping a caller waiting. The point about friendliness, however, is the most important. People want to hear a cheerful voice when they call the company and feel good when they do business with us. So we’re going to choose some new hold music and the consultants have given us some good phrases to use on the phone. They’re on the handout I gave you at the beginning. Does everyone have copy? Right, good.
So, moving on to efficiency...
选项
A、quickly staff answer the phone.
B、efficiently staff deal with enquiries,
C、friendly staff sound on the phone.
答案
C
解析
由"The point about friendliness, however, is the most important." 知选C。
转载请注明原文地址:https://www.kaotiyun.com/show/u6EO777K
本试题收录于:
BEC初级听力题库BEC商务英语分类
0
BEC初级听力
BEC商务英语
相关试题推荐
•Lookattheformbelow.•Youwillhearawomanaskingforsomeinformation.Date:8.6.01To:OxfordManage
Theinterviewee’scurrentjobisTheintervieweedoes’tfeelhiscurrentjob
Fromtherecordingwecanlearnthatthecrashof1929happenedona______.Whatistherealmeaningoftheword"credit"acco
Fromtherecordingwecanlearnthatthecrashof1929happenedona______.OnOctober29,1929,thestockmarketlost______
Lookatthenotesbelow.Youwillhearatelephoneconversationaboutarrangingameeting.Needtodiscuss(9).............Aim
FlightsInformation1.BA027at21:30arrives(9)at17:40,KLM221at19:10toManila.2.Very(10)transfertime.3.Flig
Lookatthenotebelow.Youwillhearamancallingtoconfirmtheflight.FLIGHTRESERVATIONFORMName:Den
Youwillhearashortmonologuetalkingaboutwhatlifewillbelikewhenpeoplegetolder.Foreachquestion(23-30),markonel
WhatdoesAlisonorder?WhichistheflighttoSydney?
随机试题
卡介苗的初种年龄是
基础代谢率与下列哪项具有比例关系?()
下列哪一事项不属于当事人的政府信息公开申请书应包括的内容?()
由室内低压蒸汽供暖系统管路水力计算表中查得,当d=70mm,Q=71000W时,相应流速V1为13.9m/s,当采用相同管径而热负荷变为Q=61900W时,相应的流速为()m/s。
关于《对外贸易法》适用范围的说法,不正确的是()。
湖北随县曾侯乙墓出土的大型铜编钟,堪称________时代青铜器的杰作。
下列文学常识说法错误的一项是()。
惩办与宽大相结合政策的出发点是:惩办多数,改造少数,讲究策略,区别对待。()
甲在一胡同口抢劫一女青年钱包。抢到钱后,突然发现该女青年是自己的邻居,于是将钱包当面还给女青年,声称刚才的行为是开玩笑。甲的行为是()。
Morethanfortythousandreaderstolduswhattheylookedforinclosefriendship,whattheyexpected【21】______friends,what
最新回复
(
0
)