You will hear a conversation and an answer phone message. Write down one word or number in the numbered spaces on the forms

You will hear a conversation and an answer phone message.
    Write down one word or number in the numbered spaces on the forms below.
CONVERSATION(Questions 1-4)
Part 1
A: Johnson Wine Importers. Good morning, how can I help you?
B: Could I speak to Mr. Adams please?
A: Who is calling, please?
B: This is Anna Beare.
A: Sorry, I didn’t catch your name.
B: Anna Beare, that is B-E-A-R-E.
A: Thank you. And where are you calling from?
B: Sun Soaked Vineyards.
A: OK, Ms. Beare. I will try to put you through. I’m sorry, but the line is busy. Would you like to hold on?
B: Could I leave a message?
A: Certainly.
B: Could you tell Mr. Adams that our shipment will be postponed and that the 200 cases ordered should arrive next Monday.
A: Shipment delayed, arriving next Monday.
B: Yes, and could you ask him to call me back when the shipment arrives?
A: Certainly. Could you give me your number please?
B: Yes, it is 5035899087.
A: That’s 5035899087
B: Yes, that is right, thanks for your help. Goodbye!
A: Goodbye!