首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
The phone rings at work. You pick it up and the caller【61】into a complaint: "I asked for a catalogue three weeks ago and I still
The phone rings at work. You pick it up and the caller【61】into a complaint: "I asked for a catalogue three weeks ago and I still
admin
2013-01-25
71
问题
The phone rings at work. You pick it up and the caller【61】into a complaint: "I asked for a catalogue three weeks ago and I still don’t have it! What kind of【62】are you running, anyway?"
Don’t【63】explaining that half the staff is out with【64】flu. Well intentioned though they may be, such explanations usually add to the complainer’s【65】because they come across as excuses.【66】the complainer has a【67】gripe, avoid belaboring what went wrong.【68】, agree, apologize and then move on to what can be done about it. Simply【69】: "You’re right. I’m sorry you haven’t received it yet. If I can have your name and address again. I’ll【70】put it in the mail to you today." I recently【71】this approach firsthand. The reception area in my doctor’s office was full. The man across【72】me had already【73】the pile of tattered magazines and was squirming in his seat, looking at his watch every few minutes. Finally he marched to the receptionist’s window and【74】on the glass. "What’s going on?" he demanded【75】, "I had an【76】for three o’ clock!"
"You’re right," said the receptionist, "I’m sorry you’ve had to wait so long. The doctor was held up in surgery. Let me【77】the hospital to see how much longer he’ll be. I【78】your patience."
Telling someone you’re sorry doesn’t mean you’re admitting guilt. It simply acknowledges his frustration and defuses the complaint. Then by taking action and focusing on what【79】be done rather than what hasn’t been done, you【80】a mistake before it ’gets bigger.
选项
A、readily
B、earnestly
C、personally
D、happily
答案
C
解析
转载请注明原文地址:https://www.kaotiyun.com/show/tU1O777K
0
考博英语
相关试题推荐
Inmanycountriestobaccoandmedicinearegovernment_____.
Anyearthquakethattakesplaceinanyareaiscertainlyregardedasakindofa_______event
Theyalsowantthepolice’suseofforcekeptincheck,especiallyinpoorneighborhoodswhereeveryoneisapttobetreatedlike
SDSmembersbelievedthatseriousproblemsplaguedthecountry,suchaseconomicinequality,thenucleararmsrace,racism,andwide
Itwastheir_____decisiontoleavetheircountry,andasaresult,theylosttheircitizenship.
Sometimesthestudentmaybeaskedtowriteabouthis____toacertainbookorarticlethathassomebearingonthesubjectbeing
WithoutwaterfromtheNileRiver,Egypt____afarmingcountryandbecomeadesert.
Theinternetisgoodatshame.1)Therearecountlesswebsiteswherepeoplecanpostnastycomplaintsaboutex-loversandrudec
Theinternetisgoodatshame.1)Therearecountlesswebsiteswherepeoplecanpostnastycomplaintsaboutex-loversandrudec
Thephoneringsatwork.Youpickitupandthecaller【61】intoacomplaint:"IaskedforacataloguethreeweeksagoandIstill
随机试题
以下哪种行为破坏了茶艺人员服务规范
腕关节掌侧玻璃切割伤,出现哪项体征说明有正中神经损伤
师某几年来共盗窃自行车五百多辆,案发后在横穿公路时突被一辆卡车撞死。司法机关对师某的盗窃行为可能作出的正确决定是()。
向已有地方标准的区域排放污染物时,应当执行()。
下列适用15%的企业所得税税率的企业所得有()。
国家信用的主要形式有()。
已知下列非齐次线性方程组:求解方程组(I),用其导出组的基础解系表示其通解;
MoneyinAmericaMoneyisusedtobuygoodsorservicesand【1】______debts. 【1】_________InAmerica,moneysupplycon
Americansareahighly【B1】______people.Whatfactorscausethemtomove?Thedesireforeconomicbettermentis【B2】______themo
A、Theplaneissafeeveniftwoofitsenginesfail.B、Therearethreeenginesoneachofthegiantjetplane.C、Thereisanext
最新回复
(
0
)