A、Raising the overall sales of computers. B、Monitoring indecent phone conversations. C、Ensuring the quality of customer service.

W: Governor, I appreciate your taking the time to meet with me.
M: My pleasure.
W: The employee monitoring law has received a great deal of media attention recently. However, many Illinois citizens are still very confused. What exactly does the new law allow?
M: The law permits employers to listen in on their workers’ phone conversations. The law permits any listening that serves educational, training, or research purposes. It allows for both computer and phone monitoring.
W: How did this law come about?
M: Well, it was originally conceived by the telemarketing industry. This industry, which uses the telephone to sell its products and services, needed a way to monitor its employees’ sales performance. The retail industry is also a big proponent of the law. Recently, I spoke with the president of the Illinois Retail Merchants Association. He told me the law is helping to make sure that Mrs. Smith gets the red dress in size 6 rather than size 16, which may have been entered into the computer by mistake.
W: So, in other words, the law is meant to monitor the quality of customer service calls.
M: Yes, for courtesy, efficiency, and overall service.
W: Well then, why all the opposition? I hear that many groups—from unions to trade associations—are clearly furious about this law.
M: Yes, I know. Our office has been flooded with calls and letters. The problem is, the law does not specify whether or not employers must tell employees each time they are being monitored, or just issue a one-time blanket warning. Also, only one person must agree to the monitoring, but the law does not state who must agree—the employee or the supervisor. The scope of the law is so broad that some people find it frightening.
W: Yes, it sounds like there are many unanswered questions. I appreciate your speaking with me, Governor. Thank you very much.
M: You’re welcome.
Question No. 11 Who is being interviewed by the woman journalist?
Question No. 12 They are talking about a law. What is the law about?
Question No. 13 By which of the following was the law originally conceived?
Question No. 14 What purpose is the law meant to serve?
Question No. 15 Why are so many people opposed to the law?