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What problem does the man mention?
What problem does the man mention?
admin
2020-04-13
55
问题
What problem does the man mention?
M: Good morning. I wonder if you could help me. I’m attending an employment fair in Chicago next week, so I’d like to arrange a flight there for Monday.
W: Certainly, Mr. Huckabee. I can see from my screen here that you booked a flight there through our travel company just last month. Was everything okay for you?
M: Actually, I found the staff to be extremely rude during the flight. They were also unhelpful when I complained about my luggage being damaged. I won’t be traveling with Luxury Wings again.
W: I’m sorry to hear that. I hope your forthcoming trip is a more positive experience. Which flight would you like me to book for you?
M: Well, I’d like to travel first class this time, and the budget my firm has set for flights is a maximum of $250.
W: I see. I shall choose the most appropriate flight for you on my system and e-mail you the details. Then, I’ll finalize the booking once I receive your confirmation.
选项
A、He was delayed.
B、He was overcharged.
C、He received poor customer service.
D、He misplaced his travel documents.
答案
C
解析
是男子提及的问题,要在男子的话中了解线索。男子的第二段话说, “I found the staff to be extremely rude during the flight.They were also unhelpful when I complained about my luggage being damaged.”职员很无礼、行李被损坏,由此可知客户服务不好,因此正确答案是(C)。
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