A、The customer didn’t follow the instructions for using the item. B、The item was on clearance. C、The man no longer has the store

W: How can I help you?
M: I’d like to return this sweater for a refund. I bought it a week ago.
W: Well, what seems to be the problem?
M: Isn’t it obvious by just looking at it? The first time I washed and dried it, the thing shrank at least five sizes.
W: I see what you mean, but did you follow the washing instructions? I think it says right here on the label to hand wash it and then to dry it on low heat.
M: How was I supposed to know that? The label is written in French!
W: The sales clerk must have told you when you bought it.
M: And something else: The stitching is coming undone and the colour faded from a nice dark blue to green. What kind of merchandise are you trying to sell here anyway?
W: Listen, sir. We take a lot of pride in our clothing. What I can do is allow you to change the sweater for another one.
M: I don’t want to change it for anything! I just want my money back!
W: Well, I can give you credit on your next purchase, and since the item you purchased was on clearance, we can’t give you a refund.
M: A clearance item! There wasn’t anything on the price tag or on the clothing rack that said anything about that.
W: I guess you didn’t read the fine print in our ad.
M: I haven’t seen any of it.
W: Look. Here’s the ad, and the information about the clearance sale is right here at the bottom on the back page.
M: How was I supposed to see such small words!
W: Anyway, you can only return items with a receipt within six days, and unfortunately, that was yesterday in your case.
M: What a rip off! I want to talk to the manager.