2. 外语
  3. Quartz Plumbing Service Client Number: #3675 Client Contact: Jessica Rhodes Payment Due: 08/28 Billing Co

Quartz Plumbing Service Client Number: #3675 Client Contact: Jessica Rhodes Payment Due: 08/28 Billing Co

admin2012-04-26  35
问题 Quartz Plumbing Service
    Client Number: #3675
    Client Contact: Jessica Rhodes   
  
    Payment Due: 08/28
    Billing Code: 403980
    Thank you for using Quartz Plumbing Services. Feel free to contact us at billing@quartz. com for any questions or complaints.
    * After-hours service: Any service provided outside normal business hours (9:00 am to 5:00 pm, Monday to Friday, excluding public holidays) accrues an additional $200 call-out charge.
From: Jessica Rhodes
To: billing@quartz.com
Subject: My Account
Date: 08/17
Hello,
    Firstly, I’d like to thank the staff of Quartz Plumbing Service for their excellent and professional attitude. My bathroom pipe sprung a leak in the middle of the night. I called your company right away, and the workers were at my house fixing the problem within just a few minutes. Their efforts ensured that there was only a small amount of damage to the bathroom ceiling and the wooden panels on the wall. I truly value the service you provide.
    However, I recently received the invoice for the plumbing services I requested last month. Most of the bill seems to be in order, but I am a little surprised about one aspect. I did not realize that the prices quoted to me over the phone did not include tax. I’m still willing to pay the full amount, but I think in the future you should tell customers the total extent of the cost before agreeing to provide your services. I hope you will consider changing your policy in this regard.
    Sincerely,
    Jessica Rhodes
According to Ms. Rhodes, what happened to her property?
选项 A、It had a broken kitchen unit.
B、It sustained minor damage.
C、It was badly damaged.
D、It has dropped in value.
答案B
解析
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