What will the first item be after lunch?

I see that you all made it back to continue your training. We plan to walk you through customer service calls today. Marsha will be instructing you on how to deal with irate customers. We will be doing some modeling and then let you try your hand at the phones. After lunch, we will review company policies as to what you can offer customers as incentives and perks. We wilt finish off the day with a speech by the company CEO. Starting tomorrow, you will be working on the phone banks with supervision. Lunch will be provided today. Just be sure to be back in your seats by 1 p.m.