What is the purpose of the call?

M: Hello, I was wondering if you could help me.(50, 51)I bought a printer from your store about 8 months ago, but it has stopped working since last week.
W: Well, all of our merchandise has one year warranty. (51)Since you’ve only had it for eight months, your printer is still covered. You can bring it back to the store and we’ll try to repair it or we’ll send it back to the manufacturer.
M: Hmm. I’m afraid that’s not going to work for me. I recently moved quite far from where I made the purchase.
W: No problem. You can mail it directly to the manufacturer and they’ll either repair or replace it.(52) Let me give you the address of where to send it. Make sure to include a copy of your sales receipt with the shipment.