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  3. Li Qiang, a waiter at your restaurant, has treated a foreign customer Mr. Robinson rudely. Write a letter to express your person

Li Qiang, a waiter at your restaurant, has treated a foreign customer Mr. Robinson rudely. Write a letter to express your person

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问题     Li Qiang, a waiter at your restaurant, has treated a foreign customer Mr. Robinson rudely. Write a letter to express your personal apology as the manager, telling him measures to compensate and improve service in the future.
    You should write about 100 words on the ANSWER SHEET.
    Do not sign your own name at the end of the letter. Use "Li Ming" instead.
    Do not write the address.
选项
答案Dear Mr. Robinson, I am Li Ming, manager of XX restaurant. I am writing to apologize to you for my waiter’s unprofessional manner the other day. As was required by you, we have carried out a careful investigation into the incident and found that it was Li Qiang’s(the waiter’s)inexperience in serving foreign customers and his unawareness of cultural differences that caused you much trouble. Please accept my heartfelt apology. We have retrained Li Qiang and helped him to meet the high standard of service as is consistently demanded in our restaurant. Thank you very much for your advice and we promise to improve our service by raising the servers’ cultural awareness. A full refund will be offered if you prefer. Welcome to our restaurant again! Yours Sincerely, Li Ming
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