首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
Read the text below about how to deny customers’ claims. In most of the lines (34-45) there is one extra word. It is either gram
Read the text below about how to deny customers’ claims. In most of the lines (34-45) there is one extra word. It is either gram
admin
2012-07-04
148
问题
Read the text below about how to deny customers’ claims.
In most of the lines (34-45) there is one extra word. It is either grammatically incorrect or does not fit in with the meaning of the text. Some lines, however, are correct.
If a line is correct, write CORRECT on your Answer Sheet.
If there is an extra word in the line, write the extra word in CAPITAL LETTERS on your Answer Sheet.
The exercise begins with two examples, (0) and (00).
Denying Claims
0 Customers occasionally want something they are not entitled to or that you
00 can’t grant. They may misunderstand their warranties or make unreasonable
34 demands. Because these customers are often unhappy with a product or
35 service, they are emotionally involved in. Letters that say no to emotionally
36 involved receivers will probably be your much most difficult communication
37 task. As if publisher Malcolm Forbes has pointed out, "To be agreeable while
38 be disagreeing—that’s an art." Fortunately, the reasons-before-refusal plan 38 enables you to be empathic and artful in handling with bad news. Obviously, in
40 denial letters you will need to adopt the proper tone. Don’t blame on customers
41 or suggest that the customer does not read or understand what the contract or
42 relative policies, even if they are at fault. Avoid use "you" statements that
43 sound preachy. Instead, the safest path is to use neutral and objective
44 language to explain that why the claim must be refused. Sometimes you may
45 hope consider offering resale information to rebuild the customer’s confidence in your products or organization.
选项
答案
WHAT
解析
根据句意,不要责怪或暗示顾客没有阅读或理解合同或相关保单。
转载请注明原文地址:https://www.kaotiyun.com/show/nLoO777K
本试题收录于:
BEC中级阅读题库BEC商务英语分类
0
BEC中级阅读
BEC商务英语
相关试题推荐
Readthearticlebelowaboutpackagingandlabeling.ChoosethecorrectwordtofilleachgapfromA,B,CorD.Foreachquesti
•Readthefollowingarticleonrecruitingandmanagingstaffandthequestions.•Foreachquestion(15-20),markoneletter(
•Readthistexttakenfromanarticleaboutmarketing.•Choosethebestsentencefromtheoppositepagetofilleachofthega
•Readthistexttakenfromanarticleaboutmarketing.•Choosethebestsentencefromtheoppositepagetofilleachofthega
Readthetextbelowaboutstrategicrecruiting.Inmostofthelines(41-52),thereisoneextraword.Iteitherisgrammatic
Readthetextbelowaboutstrategicrecruiting.Inmostofthelines(41-52),thereisoneextraword.Iteitherisgrammatic
Readthearticlebelowaboutpassive-aggressiveorganisation.Foreachquestion(31-40),writeonewordinCAPITALLETTERSon
Readthearticlebelowabouthumanresourcesmanagement.Foreachquestion(31-40),writeonewordinCAPITALLETTERSonyour
Readthearticlebelowabouthumanresourcesmanagement.Foreachquestion(31-40),writeonewordinCAPITALLETTERSonyour
随机试题
肝血虚证与肝阴虚证均可见的表现是
写出在二叉排序树中删除一个结点的算法,使删除后仍为二叉排序树。设删除结点由指针p所指,其双亲结点由指针f所指,并假设被删除结点是其双亲结点的右孩子。描述上述算法。
产业市场
真实的账龄是“账龄分析法”的前提条件,账龄的划分方法包括【】
手术器械和敷料的常用灭菌方法是
不是皮质性白内障膨胀期的表现的有()
公司召开股东大会,因选择的会场前厅和停车场面积有限,出现了签到处混乱和无处停车的现象,现场主管秘书应采用的解决方法是()
社区工作巩固阶段的行动方针是()。
耦合性和内聚性是对模块独立性度量的两个标准。下列叙述中正确的是( )。
Huntingforajobcanbestressful,butthere’snoreasontohurtyourchancesbymaking【T1】______:Whenyou’reapplyingforaj
最新回复
(
0
)