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  3. When you speak on the telephone, you cannot use your facial expressions, eye contact and gestures to help communicate your messa

When you speak on the telephone, you cannot use your facial expressions, eye contact and gestures to help communicate your messa

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问题     When you speak on the telephone, you cannot use your facial expressions, eye contact and gestures to help communicate your message. Your voice must do the job.
    A good voice is pleasant to listen to because it communicates a positive message. Keep in mind the following qualities of a good voice:
    Speak in a voice neither too loud nor too soft. Speak louder when giving important information.
    Speak slowly enough so that the listener has a chance to understand your message without your having to repeat it. Keep in mind that as you speak the other person may be taking notes.
    Pronunciation is the correct way to say a word. To avoid mispronouncing(发错音) words, you may check the pronunciation of unfamiliar words in the dictionary before you use them.
    People with an accent unlike yours may not understand your pronunciation of some words. You may not understand the pronunciation of some of their words, either. In these cases, careful pronunciation is very important for effective communication. You may need to repeat or spell words that are unusual or easy to be misunderstood.
When speaking on the telephone, the essential factor in successful communication is your________.
选项 A、voice
B、gesture
C、eye contact
D、facial expression
答案A
解析 根据第一段“…you cannot use your facial expressions, eye contact and gestures to help communicate your message. Your voice must do the job. ”可知，打电话时你不能用面部表情、目光接触和手势帮助传达信息，必须用嗓音。由此可推知，打电话时成功交流的至关重要的因素是嗓音。故选A。
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