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What does the woman imply about the previous book return policy?
What does the woman imply about the previous book return policy?
admin
2018-08-16
96
问题
What does the woman imply about the previous book return policy?
Listening to part of a conversation between a student (S) and a bookstore clerk (C).
S: Hi, I’m here to return a book that I bought for a psychology class. I dropped the class, so... I won’t need the book anymore.
C: Well, have you checked our return policy?
S: No, why?
C: Well, you should have done that first. It’s printed on the back of your purchase receipt and it’s also posted at the front of the store.
S: Okay, here’s my purchase receipt. But why do you ask?
C: The school does allow students to return books, but only one week after the start of classes, and, well, I’m sorry, but you bought this book two weeks ago.
S: Oh, I’ve been so busy, that’s why I dropped the course in the first place. I mean, look at it, it’s completely new. I didn’t even write my name on it.
C: Yes, it does look like very good condition, but I’m really sorry, that’s the school policy.
S: The school should really change the policy. One week isn’t really a whole lot of time. I mean, it should be until the middle of the semester or something, you know?
C: Yes, well, the school changed the policy about 7 or 8 years ago. The school used to allow returns during the entire semester. But what happened was that after students took a class, they would bring back their textbooks to the bookstore and ask for a full refund for the book at the end of the semester.
S: Oh, no! Then there’s nothing I can do?
C: Well, the school does buy books at the buyback price. But, it won’t be a full refund.
S: Okay, so how much is the buyback price?
C: Oh, it’s 50% of the original price of the book, and only if the book will be used by the school for that class during the next semester. Let me check, what was your class number?
S: Psychology 201.
C: Okay. Hold on just a second please while I look that up. Well, it looks like the Psychology department is planning to change the book next semester, so they won’t be using the book you have. Em, and that means we won’t be able to buy back your book.
S: WHAT? Then what on earth am I supposed to do now?
C: Well, we have an agreement with the book distributors. They buy back any books that we can’t sell, and then they sell them to other colleges that still use the books as used books. But, their buy-back price is pretty low. Your book will probably come out to about 25 dollars.
S: Jeez, are you serious? I paid over a hundred bucks for this book and I mean I never used it.
C: I know, I know. Well, however, this is sure better than before when we didn’t have any agreements with the distributors.
S: Really?
C: Yeah, we couldn’t do anything for the students back then. They couldn’t return any books even if they dropped a course within a week. So I’m really sorry, but at least you can get some of your money back.
S: Yeah, I guess so. I’ll do that then. It’s better than nothing, thanks.
选项
A、It needed the approval of the distributors.
B、It did not accept any returns from students.
C、It was more flexible than the policy used right now.
D、If was not as good as the current one.
答案
D
解析
推论题。线索词为店员所说:But what happened was that after students took a class,they would bring back their textbooks to the bookstore and ask for a full refund for the book at the end of the semester.以及学生的回复:Oh,no!如店员所述,在之前的退书政策实施时期,学生们会在课程结束后把课本带回书店,并要求在学期结束时全额退款。由此可推断,店员认为学生们会利用之前的退书政策“钻空子”,影响书店的正常运营。因此以前的退书政策不如现行政策好。A选项错误,因为以前的退书政策与图书经销商无关。B选项与原文相悖,因为按照以前的政策,学校在一整个学期中都允许学生退书。C选项错误,虽然以前的政策在退书时间方面比现行政策灵活,但店员的强调点是在原文的but之后,即以前政策的缺点。
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