Who is the speaker?

(84)The aim of this training seminar is to improve your communication skills.(83)I’ve been working as a manager in international trading companies for 30 years and during that time, I’ve learned that the key to effective management is frequent, clear communication. That means not only keeping your employees informed but also listening to them. Now, while clear communication’s important, there is more than one way to accomplish this. Tonight I’ll tell you about a recent study of 10 companies with very different approaches to communication.(85)I’m especially eager to share the results of the study which you will be able to apply in your factories.