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8, Warren St, Manchester M14 OEU Manager, Telstar Electricals, 17

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问题                                                                   8, Warren St,
                                                           Manchester M14 OEU
Manager,
Telstar Electricals,
17, Purley Way,
Croydon GR9 2FZ
                                                                   March 7 th
Dear Sir/ Madam,
   I am writing with regard to the laptop that I ordered online from your company on 5th February (reference number 81406530). Unfortunately there have been several problems with this order, and I am extremely dissatisfied with the inefficient and unhelpful service I have received so far.

   First of all, when I received an email confirmation of the order, I was told that you would contact me within 48 hours to arrange a time and date to deliver the computer.
   However, four days later I still had not heard from you. When I telephoned Customer Services, I was told that the computer was out of stock, and that they did not know when it would be in stock again. I therefore asked them to refund the money and they promised that they would do this within 3 to 5 working days. In the meantime, I bought a laptop from another company.
   Yesterday I checked my bank statement and was shocked to see that the money I paid still had not reached my account. Moreover, as I have paid for two computers, my bank account is now overdrawn and I have to pay interest charges. Finally, when I telephoned Customer Services again they informed me that they could not give me a refund because I had placed the order over 30 days ago. They offered to deliver the laptop next week, but as you can see, I no longer need this product.
   This situation has caused me great inconvenience, not to mention financial problems. I would therefore be grateful if you could cancel my order immediately, and refund the money I paid for the computer as well as the interest charges on my bank account within 7 working days.
   I look forward to hearing from you.
   Yours faithfully,
   Erik Olsen
Questions 56 ~ 60
Complete the chart with no more than three words from the passage for each blank.

选项
答案deliver the laptop
解析 信中第三段最后一句提到“他们提出下个星期交付笔记本电脑，但如您所见，我不再需要这个产品”。因此，他们说他们不能给埃里克退款，他们可以在下周配送电脑，故空格处应填deliver the laptop。
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