2. 外语
  3. When a consumer finds that an item she or he bought is faulty or does not live up to the manufacturer’s claim for it, the first

When a consumer finds that an item she or he bought is faulty or does not live up to the manufacturer’s claim for it, the first

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问题     When a consumer finds that an item she or he bought is faulty or does not live up to the manufacturer’s claim for it, the first step is to present the【B1】______at the store. In most cases, this action will produce results. However, if it does not, there are various【B2】_____ the consumer may use to gain satisfaction. A simple and common method used by many consumers is to complain【B3】______to the store manager. In general, the "higher up" the consumer takes his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer’s【B4】______, if he or she has a just claim. Consumers should go to the store of purchase to complain whenever possible, but if they cannot get to the store, it is【B5】______to phone or write the【B6】______in a letter. Complaining is usually most【B7】______when it is done politely but firmly, and especially when the consumer can show what is wrong with the item in 【B8】______. If this cannot be done, 【B9】______, rather than by making general statements. The store manager may advise the consumer to write to the manufacturer. If so, 【B10】______. But if a polite complaint does not achieve the desired result, the consumer can go a step further. 【B11】______
【B9】
选项
答案the consumer will succeed best by presenting specific information as to what is wrong
解析 the consumer will succeed best by giving specific info like what is wrong
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大学英语四级

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