A、The price and the location of the house. B、The payment date and the contents of the house. C、The policies of the insurance com

W: Good morning. I’d like to ask some questions about your insurance policies.
M: Of course. Please sit down. How may I help you?
W: I bought a house recently and would like to insure it and its contents.
M: I see. Here’s a handbook about our home insurance policy. We’ve named our policy "umbrella". (19) May I ask how much you paid for your home and where you live? These are two main things that decide how much your fees are.
W: I understand. I live in the Oakfield area and paid $ 100, 000 for my home.
M: Let me just check that on my computer. Oakfield is a low-risk area, so your fees will probably be around $ 100 a month. The other thing to take into account is deductible.
W: In this pamphlet it says that the minimum amount of deductibles is $2,000. What does that mean exactly?
M: It means that the first $ 2,000 of any claim you make must be paid by you. The insurance policy covers any amount above that, up to the agreed limit.
W: Oh, I see. That’s fine. What is the advantage of having higher deductibles?
M: (20) If you have higher deductible, your fees are lower, because you will pay more of the claim and we will pay less.
W: It seems that I should do some calculations before deciding. I believe that the insurance period can be for as long as we agree.
M: (21) We initially sign one-year policies with our policyholders. These are renewable after the first year.
19. What are the main factors deciding the house insurance fees?
20. What will be the result if the woman has higher deductible?
21. What can we learn about the insurance policies of the company?