2. 外语
  3. What should you do when a guest make a complaint? First, take your time and listen with 【B1】________After the guest expresses hi

What should you do when a guest make a complaint? First, take your time and listen with 【B1】________After the guest expresses hi

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问题 What should you do when a guest make a complaint? First, take your time and listen with 【B1】________After the guest expresses his complaint, you can 【B2】________to show you are listening to him and reply in a way like "I understand your problem." or "Thanks a lot for bringing up the matter to us." This will give the guest the 【B3】________that you are supporting him. If you are the person to solve the problem, then 【B4】________to solve it. If you cannot handle it, then 【B5】________ the right person who can solve it.
【B2】
What should you do when a guest make a complaint? First, take your time and listen with full attention. After the guest expresses his complaint, you can repeat it to show you are listening to him and reply in a way like "I understand your problem." or "Thanks a lot for bringing up the matter to us." This will give the guest the impression that you are supporting him. If you are the person to solve the problem, then take proper action to solve it. If you cannot handle it, then inform the right person who can solve it.
选项
答案repeat it
解析 分析句子结构可知，空格前面为情态动词can，后面是不定式短语，表示目的，因此空格处应该填入一个动词或者动词短语。结合录音填入repeat it。
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