Who is the woman probably calling?

Hello. My name is Lauren Woods. Last week, I moved into apartment 312 at Forestriver apartment complex and(71)I called your company to have my phone connected. The representative told me that it would be installed in 3 days. But it’s been almost a week since I called.(72)I’m calling to ask you to expedite the installation.(73)I work from home which means I need to make a lot of work-related calls. It’s really inconvenient and expensive to use my mobile phone all the time. Would someone please look into this and get back to me at 013-525-4358? Thank you.