A、It involves most inbound call. B、It involves most outbound call. C、It is a customer service position in a clothing company. D、

M: Chris, first of all tell me what led you to apply for this position, what caught your attention in the ad?
W: I applied for the customer service position because this is my area of expertise. I have many years of experience in the customer service field, specifically in a call center environment I have done inbound and outbound call center work I was attracted to your company name because I am familiar with the company and know it to be a very good company to work for through friends that have worked for the organization.
M: Let’s talk a little about our company. What do you know about us?
W: I am aware of the company name as it applies to clothing.
M: Now I’d like to know more about you... what do you consider to be your strengths?
W: I consider my strengths to be dependability, organized, seasoned, mature, honest and loyal. I am dependable because I can always be expected to be in the work place on time bringing my "a" game every day. I am very organized because I always try to find the most efficient way to get a task completed in a timely manner correctly the first time. Being seasoned and mature, I know what is expected of me in the work place and anything else is to be left outside. I also feel at this phase in my life, I am certainly looking for a career and not just a job and I do know the difference. Being honest and loyal shows my dedication to the company and the task set before me.
M: I’d like to know more about your dedication. Give me some examples of what you do to demonstrate your dedication.
W: What I would do to demonstrate my dedication is first and foremost. I feel that dedication is shown by my desire to get the job done efficiently and correctly. There are times when you may be asked to do something that is not in "your job description". As a dedicated employee and part of the team, you must step up to do what is needed.
M: Just so I understand, what unique skills can you bring to this position over other applicants?
W: I am a multi-tasker. I am able to do as many things as needed at the same time to get the job done. My customer service skills have been strengthened through many years of experience. I am an efficient typist with great computer skills such as Microsoft Word, Excel and PowerPoint. The fact that I am intelligent aids my ability to learn all new tasks quickly. I am also past the age group of employees that are still trying to "find themselves" and are unsure of their career paths. I know that my career is in customer service and it is what I like to do.
1. According to the beginning of the interview, what do we learn about Chris?
2. What do we learn about the position Chris applies for?
3. According to Chris, what is her strength?
4. In Chris’ view, what is dedication?
5. Which is not described by Chris as her strengths over other applicants?