Where are they?

W: Hi, my name is Sarah Ferguson, and I made a reservation for a non-smoking room with a view of the river for two nights.(47)
M: I’m terribly sorry, Ms. Ferguson, but our staff must have made a mistake(48), because according to the information in the computer, your room is facing the park, not the river.
W: That’s terrible. I was hoping to have a nice view of the river from my room. Oh well, I guess mistakes happen. I’ll just take the room facing the park then.
M: Thank you. And to make up for our mistake, we would like to offer you a free dinner coupon for two at our hotel restaurant located on the basement floor.(49)