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  3. Xyther Software Unlimited Please use the form below to contact us. Name Caleb Guillory E-mail cguillory@bwma

Xyther Software Unlimited Please use the form below to contact us. Name Caleb Guillory E-mail cguillory@bwma

admin2017-04-10  49
问题                         Xyther Software Unlimited
                    Please use the form below to contact us.
Name Caleb Guillory
E-mail cguillory@bwmail.com
Phone 555-6074
Subject Software Problem
Message I purchased a software program at your shop on September 3, but I’ve been having some problems using it. I was able to install it successfully on my desktop computer. However, every time I use the program for more than five minutes, the operating system automatically shuts down and then restarts. The same thing happened when I tried using the application a second time, and it has continued to happen since. I cannot seem to figure out what the problem is. I would be extremely grateful if you could help me with this issue before the 90-day warranty ends. Thank you, and I hope to hear from you soon.
To: cguillory@bwmail.com
From:custserv@xythersoftware.com
Date: September 28
Subject: Inquiry Form No. 95204-Received September 27, 4:58 P.M.
Dear Mr. Guillory,
Thank you for your e-mail. We are so sorry for the troubles you have experienced in using our software. In the past three months, we have received inquiries from other customers who also had difficulties with their purchases, so we decided to conduct a series of tests. The results suggest that defective source codes caused the various programs to malfunction: Web Browser is unable to load pages completely: error messages appear upon the start-up of Database Organizer: certain files cannot be opened using Document Manager: and Image Editor shuts down computer systems after operating for about five minutes.
Rest assured, we have fixed the errors and would be more than happy to replace your software. Please do not forget to submit your official receipt when you return the item to our shop. And to make up for the trouble this incident has caused, we have attached a printable coupon that you can use on your next purchase.
Sincerely,
Customer Service Team
Xyther Software Unlimited
Which program did Mr. Guillory most likely use?
选项 A、Database Organizer
B、Image Editor
C、Document Manager
D、Web Browser
答案B
解析 本题需要综合两篇文章的内容进行推理后解答。题目是问盖尔利先生最有可能使用哪个(Which)程序，首先应定位至第一篇文章的原文，即盖尔利先生所填写的网络联络表格。 第一篇网络联络表格的原文中提到“…every time I use the program for more than five minutes，the operating system automatically shuts down…”，即盖尔利先生每次使用该程序超过五分钟，操作系统就会自动停止，由此可以确定第一条线索。然而究竟是哪个程序使用超过五分钟操作系统就会自动停止，原文中并未点明，因此应再看电子邮件的相关内容。第二封邮件原文中提到“Image Editor shuts down computer systems after operating for about five minutes．”，即图像编辑器在操作五分钟后就会使电脑系统停止运作，由此可以确定第二条线索。 将第一条线索“盖尔利先生每次使用该程序超过五分钟，操作系统就会自动停止”和第二条线索“图像编辑器在操作五分钟后就会使电脑系统停止运作”综合起来考虑，可以推知盖尔利先生最有可能使用的程序是图像编辑器。因此(B)Image Editor为正确答案。
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