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  3. Questions 1~5 refer to the following e-mail Allthesales.com Customer Claim Form Order

Questions 1~5 refer to the following e-mail Allthesales.com Customer Claim Form Order

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问题 Questions 1~5 refer to the following e-mail
Allthesales.com                                           Customer Claim Form
Order Number:058-9199     Item Details:
Date: August 15            History of Atlantis: The Lost Land [paperback] by Frank Whittman
Name: Sandra Waring
Claim Details:
I purchased the above item on July 6 from All The Sales and was informed that the estimated delivery date for the order was between July 9 and July 28. When the item hadn’t arrived by August 5, I called the customer service number listed on the Web site. I left a message on the automated recording system but did not receive a response. I left a second message on August 11 but still received no response. As I need the item right away, I plan to purchase a copy from a local bookstore. Therefore, I am asking for a full refund for the cost of this order, as the charge has already appeared on my credit card statement.
To:          Sandra.waring@email.com
From:        customerservice@allthesales.com
Date:        August 15
Dear Ms. Waring,
Your claim has been received and assigned reference number AZ10114. Please be advised that most claims are resolved within 7 days of the date when the claim is filed.
We apologize for the inconvenience you experienced with your order. Our records indicate that your order was shipped on July 7 via standard ground shipping. We are currently investigating this matter further and will contact you with our findings within 48 hours. If your claim is approved, we will issue a refund in the same form as your original payment was made. Credit card reimbursements take 5 business days to process, while refunds for checks and money orders are sent within 24 hours by special delivery.
Deodre Skehan
Customer Service Department
Allthesales.com
What is the purpose of the e-mail? ______
选项 A、To explain that an investigation takes five days to complete
B、To acknowledge that the claim has been received
C、To inform Ms. Waring that her claim will likely be approved
D、To request more information about the claim
答案B
解析 在此封E-mail的开头部分…Your claim has been received…就可以得知本题的正确答案应为B。A选项，由原文可知调查需要48 hours，而非five days；C、D两项均不能反映出此封邮件的目的。
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