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  3. Airline delays may result in The example mentioned in paragraph 3 shows that

Airline delays may result in The example mentioned in paragraph 3 shows that

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问题 Airline delays may result in
The example mentioned in paragraph 3 shows that
选项 A、largely reducing staff is not wise.
B、cost cutting is not necessary.
C、customers are not taken seriously.
D、flight attendants are overloaded by FAA.
答案A
解析 本题问第三段中的例子说明什么。第三段中提到"So some passengers have found themselves without a customer-service agent to talk to…"，表明裁员造成乘客服务质量的下降。"…their crew of flight attendants has already worked as long as the FAA would allow them to"．人员减少使得员工工作时间延长。"They’ve cut employees to such a degree that they don’t have enough employees to do the job and serve the customers properly"说明大量的裁员导致人手不足，其结果是不能完成工作任务及为旅客提供良好的服务，故"大量裁员是不明智的"正确。成本削减是不必要的：例子中所强调的是人员短缺所引起的后果，所以只能说裁员不明智，不能说任何成本削减都没必要。乘客没有被认真地对待：文中员工无暇顾及乘客服务是由于人手不足造成的而不是员工的工作态度。FAA使航班人员超负荷工作：第三段第六句提到"…their crew of flight attendants has already worked as long as the FAA would allow them to"，说明员工的工作时间已达到FAA所允许的极限。正是由于有了 FAA制定的工作负荷极限，才使得超负荷工作的现象没有出现。
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