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  3. When a consumer finds that his purchase has a fault in it, the first thing he should do is to______. If a consume wants a quick

When a consumer finds that his purchase has a fault in it, the first thing he should do is to______. If a consume wants a quick

admin2007-10-09  83
问题 When a consumer finds that his purchase has a fault in it, the first thing he should do is to______.
If a consume wants a quick settlement of his problem, it’s better to complain to______.
选项 A、a shop assistant
B、the store manager
C、the manufacturer
D、a public organization
答案B
解析 细节题。文章第二段前两句“A simple and common method used by many consumers iS to complain directly to the store manager. In general，the“higher up”the consumer takes his or her complaint，the faster he or she can expect it to be settled”阐明了直接向经理投诉，通常是解决问题的最快方法。故B为正确答案。
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