2. 外语
  3. When you speak on the telephone, you cannot use your facial (面部的) expression, eye contact and gestures to help communicate your

When you speak on the telephone, you cannot use your facial (面部的) expression, eye contact and gestures to help communicate your

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问题     When you speak on the telephone, you cannot use your facial (面部的) expression, eye contact and gestures to help communicate your message. Your voice must do the job.
    A good voice is pleasant to listen to because it communicates a positive message. Keep in mind the following qualities of a good voice:
    Speak in a voice neither too loud nor too soft. Speak louder when giving important information.
    Speak slowly enough so that the listener has a chance to understand your message without your having to repeat it. Keep in mind that as you speak the other person may be taking notes.
    Pronunciatior. is the correct way to say a word. To avoid mispronouncing (读错音) words, you may wish to check the pronunciation of unfamiliar words in the dictionary before you use them.
    People with an accent unlike yours may not understand your pronunciation of some words. You also may not understand the pronunciation of some of their words. In these cases, careful pronunciation is very important for effective communication. You may need to repeat or spell words that are unusual or easy to be misunderstood.
When speaking on the phone, the essential factor for successful communication is your
选项 A、voice
B、gesture
C、eye contact
D、facial expression
答案A
解析 细节题。由题干speaking on the phone定位于第一段第一句和第二旬“When you speak on the telephone，you cannot use…Your voice must do the job。”(在你打电话的时候，你不能用你的面部表情，目光交流和手势来帮助你传递你的信息。因此你的声音承载着传递信息的作用。)故A为正确选项。选项B：gesture(手势)，选项C：eye contact(目光的交流)，选项D：facial expression(面部表情)均与原文意思不符。
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