首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
• Read the article below about customer services. • For each question 23-28 on the opposite page.choose the correct answer.
• Read the article below about customer services. • For each question 23-28 on the opposite page.choose the correct answer.
admin
2010-08-16
67
问题
• Read the article below about customer services.
• For each question 23-28 on the opposite page.choose the correct answer.
• Mark one letter(A,B,or C)on your Answer Sheet.
Providing Superior Customer Service
You can use customer service as a powerful way to set yourself apart from your competition.It’s one of the strengths a small business has,and by emphasizing customer service,you can compete with larger companies who may offer more variety,lower prices,and other perks you can’t afford.Here are four maxims to help make sure you leverage your small business status to provide the best customer service possible.
If a customer has a problem.apologize and fix the problem.Make sure to let customers let off their grievances,even if you are tempted to interrupt and over a refund creates ill will.Keep in mind that a complaint about your company is an opportunity to turn the situation around and create a loyal customer.Obviously,some customer requests are too outrageous to comply with.If that’s the case.do your best to offer a moderate,appealing alternative.
Ask your customers to rate your service on a regular basis.This can be done via a short questionnaire included with every product sold or mailed to key clients.Keep the questionnaire short so that it is not a burden for customers to complete.Always let customers know the purpose of the survey is to serve them better.If they fill out thesurvey and have no problems,it is a reminder of what good service you offer.If issues do arise,they can be addressed.
You must be flexible when it comes to your customers and clients.This means doing a project for a client in a pinch,having an early morning meeting even if you like to sleep in,and meeting on Saturday even if you usually reserve your weekends for yourself.
Flexibility can also mean getting information for your client,even though it may not be in your area of expertise.Say,for example,you’re catering a wedding and your client needs information on Irish wedding customs.It’s just as easy to make a call to your local library and fax the information to your client as it is to say‘I don’t know anything about that.’And making that extra effort will ultimately pay off with a very satisfied customer.
Make your customers believe they are important to you by always appearing to go the extra mile.Build a little cushion into a deadline and deliver early.
To offer a good customer service.you have to
选项
A、sleep less.
B、work on weekends.
C、change your schedule sometimes.
答案
C
解析
从倒数第三段的第二句话可以看出A、B两项所述内容只是作者在举例说明“You must be flexible”,但并不是说为了给顾客提供优良的服务就必须少睡觉或在周末工作。所以C为正确选项。这道题在于测试考生是否知道being flexible的具体含义。
转载请注明原文地址:https://www.kaotiyun.com/show/UGbO777K
本试题收录于:
BEC初级阅读题库BEC商务英语分类
0
BEC初级阅读
BEC商务英语
相关试题推荐
•ReadthearticlebelowaboutcreditcardinAmerica,andthequestionsontheoppositepage.•Foreachquestion13--18,mark
•Lookatthestatementsbelowandtheadvicegivenbyfourmarketexpertstoaholidaycompanyontheoppositepage.•Whichex
•Readtheextractofanarticlebelowaboutproductpromotion.•Inmostofthelines34-45thereisoneextraword.Itiseither
•Readthearticlebelowaboutbusinessbookreviews.•ChoosethebestsentencefromthelistA-Gtofilleachofthegaps.
•ReadthetextbelowaboutMilair’sletterofapology.•Inmostoftheline(34-45)thereisoneextraword.Itiseitherg
•Lookatthestatementandthecompanybook’sdescriptionbelow.•Whichdiscription(A,B,CorD)doeseachstatement1—7refer
•Readtheletterbelowaboutthecompany.•ChoosethebestwordtofilleachgapfromA,B,CorDontheoppositepage.•For
Readthearticlebelowabouttheneedforlanguagetrainingintheinternationalmarketplaceandthequestionsontheoppositep
TheiPodHasTurnedAppleintoaSuperbrandNosinglebrandcouldbecomparedtoApple’siPod,whichisexpectedtobetheh
Afterasharpfallin2000,companyprofitsrecoveredslightlythefollowingyear.Profitsdecreasedsteadilythroughouttheth
随机试题
确定加工余量大小的方法有________、________和________三种方法。
装配工艺规程的内容包括()。
长期应用某种药物后需要增加剂量才能奏效,这种作用为()
应激反应
刘某,多次实施抢劫行为,手段恶劣且数额较大,后来在一次抢劫活动中被警察当场抓获。由于该案是被公安人员当场发现,而且事实清楚,因而在本案的诉讼程序中:()
1.背景材料:某沥青混凝土路面工程,路面结构形式自上而下依次为:上面层4cmAC-16(I)中粒式沥青混凝土、中面层6cm.AC-25(I)粗粒式沥青混凝土,下面层8cmAC-25(I)粗粒式沥青混凝土,工程量为:上面层482200m2、
中国台湾证券交易所目前发布的股价指数中,最有代表性的是()。
下列变量中,不属于确定市场细分变量的是()
下列关于商业银行管理和使用理财资金的说法,正确的有()。
F
最新回复
(
0
)