•You will hear five short recordings. •For each piece, decide what the speaker is doing. •Write one letter (A-H) next to the num

F: I really can’t understand you saying these photocopiers are unreliable. It certainly hasn’t been my experience. I’ve been using one for over a year and it’s never given me any trouble at all. Whatever else you say about them, you must admit they’re far more reliable than most other computers.

F: I can’t say how much I regret the action taken by one of our shops in the city. When you bought your printer, you automatically had a one-year warranty period, and we shall honor that guarantee. We’ll be glad to repair your printer free of charge and we’re very sorry indeed for what’s happened.