首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
• Read the article below about web serf-service. • Choose the best sentence from the opposite page to fill each of the gaps. • F
• Read the article below about web serf-service. • Choose the best sentence from the opposite page to fill each of the gaps. • F
admin
2010-01-22
79
问题
• Read the article below about web serf-service.
• Choose the best sentence from the opposite page to fill each of the gaps.
• For each gap 8-12, mark one letter (A-G) on your Answer Sheet.
• Do not use any letter more than once.
Web self-service
Many of today’s e-business systems revolve around the concept of self-service applications. Serf-service is a web-based experience that’s rich and concise enough to bring the user through to the logical end of a process or transaction without direct human assistance. In addition, self-service systems comprise voice-based customer response systems. These systems are increasingly integrated and complementary to web-based experiences.
Because the Internet is a multimedia environment, we have the opportunity to change the way companies and customers interact. By building systems that allow us to identify the transaction, the data, the people, the service and the results, it’s easy to see how self-determination is possible with a computer. For example, we can provide the ATM, the research, the bank teller, the investment portfolio, and the impact on our retirement plan all in one environment. (8) We can service ourselves, gaining advice and recommendations based on how to make, then execute, a decision.
To fully understand the importance of serf-service, let’s first re-establish some principles that have recently fallen out of favor. The meltdown of many dot-coins has caused some brick-and-mortar firms to reinforce their positions regarding people-intensive systems, rather than investing in serf-service. (9) Forget that notion.
In reality, self-service is a strategy and technology that’s not going away. It’s going to become very large, and new and renewed companies will embrace it in a big way. The goal is to carefully select where to use self-service applications and techniques. (10) Instead, many bland and ineffective experiences involving human interaction can be simplified and dramatically improved by the use of a self-service application.
To figure out where self-service can be best applied, look at the partnerships your organization has, whether they’re with employees, customers, or suppliers. For example, serf-service can help you improve the way employees gather and re-use information, or enable mom sophisticated distribution channels.
Self-service has already been used in many ways for distribution and support applications. It improves the quality of service for applications that are repeatable and have defined procedures. And it also allows the volume of service to scale without adding large numbers of incremental staff. Those two goals alone should place serf-service high on your organization’s list of priorities. (11) But some companies have reversed that trend by realizing there’s no way for them to scale or provide necessary service to partners and customers without self-service at the core of the strategy.
If a company seeks out self-service application opportunities early in any organizational improvement program, they will create value, codify knowledge, and improve customer service in a single stroke. (12) .
A Some might consider that web-based self- service has had its day.
B Understand that self-service systems, however, require a complex blend of business, work process and technology understanding.
C The connection between research, decisions, transactions and recording can all be in one location.
D There is a belief that serf-service ’systems are too difficult and too complicated to apply and, consequently, to last long.
E Serf-service applications are often relegated to those that can’t be developed with traditional systems, making the self-service option the last stop in the line when determining strategies.
F In addition, self-service systems comprise voice-based customer response systems.
G It’s not designed to replace situations where human interaction is necessary.
选项
答案
G
解析
转载请注明原文地址:https://www.kaotiyun.com/show/OksO777K
本试题收录于:
BEC中级阅读题库BEC商务英语分类
0
BEC中级阅读
BEC商务英语
相关试题推荐
•ReadthearticlebelowaboutproductivitygrowthofthenewentrantsinEU.•ChoosethebestwordtofilleachgapfromA,B,C
•ReadthearticlebelowaboutproductivitygrowthofthenewentrantsinEU.•ChoosethebestwordtofilleachgapfromA,B,C
•ReadthearticlebelowaboutproductivitygrowthofthenewentrantsinEU.•ChoosethebestwordtofilleachgapfromA,B,C
•Readthearticlebelowaboutcoherence.•Foreachquestion31—40writeonewordinthespaceonyourAnswerSheet.
•Readthetextbelowaboutbusinessonline.•Foreachquestion(31-40),writeonewordinCAPITALLETTERSonyourAnswerShee
Inmostlinesofthefollowingtext,thereisoneunnecessaryword.Itiseithergrammaticallyincorrectordoesnotfitinwith
Inmostlinesofthefollowingtext,thereisoneunnecessaryword.Itiseithergrammaticallyincorrectordoesnotfitinwith
Readthearticlebelowaboutachainofcafes.Inmostlinesthereisoneunnecessaryword.Itiseithergrammaticallyincorrect
Readthearticlebelowaboutachainofcafes.Inmostlinesthereisoneunnecessaryword.Itiseithergrammaticallyincorrect
Readthefollowingextractfromanarticleabouttheadvantagesofmakingthefirstoffer/demandinnegotiation.Foreachquesti
随机试题
下列关于滤镜的操作原则哪些是不正确的?
标定费林氏液时,基准乳糖的干燥温度为()。
1)______theOralApproach2)______theCognitiveApproach3)______theCommunicativeApproach4)______theA
Theonlywaytostayaheadofthe______(compete)isqualitycontrol.
某市煤气公司液化气站的102号400m3液化石油气球罐发生破裂,大量液化石油气喷出,顺风向北扩散,遇明火发生燃烧,引起球罐爆炸。由于该球罐爆炸燃烧,大火烧了19个小时,致使5个400m3球罐,4个450m3卧罐和8000多只液化石油气瓶(其中空瓶3000多
【背景资料】某商务办公楼工程建设项目由J建设工程公司承建。该工程处于基础底板钢筋绑扎施工阶段的某日,上级有关部门对该工地进行突击安全检查,按照《建筑施工安全监察标准》JGJ59—2011的要求,对包括安全管理、文明施工、脚手架、基坑工程、模板
organizationalnetworkcorporateculturetalkingwithotherworkersmajorimpactA.by(68)______andthroughtheirexperienceso
已知A是3阶不可逆矩阵,一1和2是A的特征值,B=A2一A一2E,求B的特征值,并问B能否相似对角化,并说明理由.
DrRichardBergland,abrainresearcherattheHarvardMedicalSchool,haswrittenapapersuggestingthathumanbrainisbasica
张某是H公司的软件设计师,张某按照公司要求并完成软件开发后,均按公司规定编写软件文档,并提交公司存档。那么该软件文档的著作权()享有。
最新回复
(
0
)