2. 外语
  3. TO: Taxi Drivers FROM: Mike Holt, Transpoway Chief Operator SUBJECT: Some Things to Keep in Mind It has come to my attention tha

TO: Taxi Drivers FROM: Mike Holt, Transpoway Chief Operator SUBJECT: Some Things to Keep in Mind It has come to my attention tha

admin2018-11-19  40
问题 TO: Taxi Drivers
FROM: Mike Holt, Transpoway Chief Operator
SUBJECT: Some Things to Keep in Mind
It has come to my attention that many passengers have complained about the rude behavior of some Transpoway taxi drivers. Please remember that many of our passengers are tourists, and transportation is a significant part of their experience. As such, it is our duty to give them the utmost respect and our best service. Here are some basic guidelines on treating passengers properly.
(A) Be polite. Always smile and let passengers feel that you are happy to serve them. Don’t forget to say "please" and "thank you" whenever necessary.
(B) Be honest. If passengers do not know how to get to a destination, take the fastest route. Do not take advantage of passengers by taking long routes to keep your meter running.
(C) Do not be choosy about passengers. Many people have said Transpoway drivers refused to take them to locations outside the city. Except for security reasons, no driver is allowed to reject passengers.
These are simple points that, if remembered and put into action, will allow us to win back the loyalty of our clients. Please note that the company will continue to solicit comments and suggestions from passengers through its hotline.
What did Mr. Holt mention about the passengers?
选项 A、They are particular about taxis.
B、They often lose their valuables.
C、Some feel that the rates are too expensive.
D、Some have complained about drivers.
答案D
解析 本题要将选项中与the passengers有关的内容带回到原文中去查找并判断正误。(A)、(B)、(C)在文中都未被提及。由“…many passengers have complained about the rude behavior of some Transpoway taxi drivers．”可知，很多乘客都投诉过Transpoway公司部分司机的不礼貌行为，因此(D)与原文相符，故选(D)Some have complained about drivers．。
转载请注明原文地址:https://www.kaotiyun.com/show/LK4d777K
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