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  3. I have had just about enough of being treated like a second-class citizen, simply because I happen to be that put-upon member of

I have had just about enough of being treated like a second-class citizen, simply because I happen to be that put-upon member of

admin2012-10-23  72
问题     I have had just about enough of being treated like a second-class citizen, simply because I happen to be that put-upon member of society--a customer. The more I go into shops and hotels, banks and post offices, railway stations, airports and the like, the more I am convinced the things are being run solely to suit the firm, the system, or the union. There seems to be a deceptive new motto for so-called "service" organizations--Staff Before Service.
    How often, for example, have you queued for what seems like hours at the Post office or the supermarket because there were not enough staff on duty to man all the service grilles or checkout counters? Sure? in these days of high unemployment it must be possible to hire cashiers and counter staff. Yet supermarkets, hinting darkly at higher prices, claim that uncovering all their cash registers at any one time would increase overheads. And the Post office says we cannot expect all their service grilles to be occupied "at times when demand is low".
    It is the same with hotels. Because waiters and kitchen staff must finish when it suits them, dining rooms close earlier or menu choice is cut short. As for us guests, we just have to put up with it. There is also the nonsense of so many friendly hotel night porters having been thrown out of their jobs in the interests of "efficiency" (i. e. profits) and replaced by coin--eating machines which offer everything from lager to laxatives. Not to mention the creeping threat of the tea-making kit in your room: a kettle with a mixed collection of tea bags, plastic milk cartons and lump sugar. Who wants to wake up to a raw teabag? I do not, especially when I am paying for "service".
    Can it be stopped, this worsening of service, this growing attitude that the customer is always a nuisance? I angrily hope so because it is happening, sadly, in all walks of life.
    Our only hope is to hammer home our anger whenever and wherever we can and, if all else fails, bring back into practice that other, older slogan--Take Our Custom Elsewhere.
Service organizations contend that keeping all checkout counters operated can result in ______
选项 A、demands by cashiers for a pay raise.
B、insignificant benefits for the customers.
C、a rise in the coat for providing service.
D、needs to purchase expensive equipment.
答案C
解析 题干问：“服务性的机构声称说让所有的收银台都开放可能会导致……”。正确选项为C“提供服务的成本增加”，此题定位在文章第2自然段第3句，服务性的机构声称说如果让所有的收银台都开放，可能会造成人员过剩，并会导致价格的上涨。而选项A“收银员要求加工资”，选项B“对于顾客来说没有多少好处”，选项D“需要购买昂贵的设备”在文中都没有提及。
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