What’s the probable relationship between the two speakers?

M:Nice to see you again, Miss Ward. Did you have a good holiday?
W:No,I certainly do not have a good holiday.
M:Sorry to hear that. What was wrong?
W:Well, when I arrived in Saint Cuthbert,I had to spend four hours at the airport...
M:Oh, dear... you had a very bad start. But the hotel was nice, wasn’t it?
W:No, it was not!You said it was very modern. You were quite right. They hadn’t finished building it!We couldn’t sleep because the workmen were working all night... on our balcony!You said it had got aswimming pool. It had but it was empty. And the restaurant served fish every night.
M:Oh, dear...
W:You said the hotel was near the beach, and that we could walk to the sea in two minutes.
M:Couldn’t you?
W:Well, we could... but there was an oil refinery between the hotel and the beach, and it took half an hourto walk around it.
M:I’m terribly sorry. We really didn’t know... I’m afraid we’re unable to give you a refund, but we can giveyou a ten percent discount on next year’s holiday...
W:Next year! Next year, I’m staying in England.