— Look at the notes below. — You will hear a man telephoning to ask about a recent training session. Notes Outcomes of

F: Amanda Sharpe
M: Oh hi, Mandy. I just wanted to ask how the training day went. I’m sorry I couldn’t be there.
F: Hi, Jim. Yes, we missed you. Well, it was good overall. There was a rather familiar presentation of theory, and then some very informative’ case studies to discuss. We also spent time reviewing important staffing issues, and there were some tips given on teamwork that we can definitely put into practice.
M: Sounds excellent.
F: Yes, although the afternoon session seemed to go on and on. I found it hard to concentrate, but when I looked at the handout afterwards for the main points, it was very brief, and didn’t say much. Anyway, there’s another one next month. I’ve suggested the training manager consults with the HR supervisor in setting it up, to make sure it’s all relevant. I hope you’ll be able to make it.
M: Yes, I’ll be free for that one.