Why is Paula unhappy?

M: Hello.
W: Hello, Sam. This is Paula Handson. Sorry to bothering you. But I’m having a small problem, and I thought you might be able to help me out.
M: Sure. Paula. What’s up?
W: Well, you know Sarah and I moved into an off-campus apartment, and we’ve been happy with it until the past couple of months.
M: Yeah. What happened?
W: Well, the dishwasher broke down. So we reported it to MS. Connors, the owner, she said she’d take care of it. But a month went by and nothing happened.
M: Did you get back in touch with her?
W: I got a repairperson to give me an estimate. and then I sent it to her. When I didn’t hear from her. I had the repair done. And I deducted the cost from the rent check.
M: So what’s the problem?
W: [4]She called here mad as a hornet. She said she could have gotten the repair done for less money. Now she’s threatening to evict us for not paying the full rent.
M: Hold on. Paula. It does sound pretty serious. But I’m sure you can all sit down and work this out.
W: [6]Well, you are over at the law school. [5]So I wondered if you would mind coming with Sarah and me when we go to talk to Ms. Connors.
M: Sure. I haven’t studied a lot about contracts yet. But I’d be glad to help you straighten things out.